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Job Description:

Job Summary

The US COD Admin is responsible for collecting on missing payments where UPS has paid the shipper. They need to work well with customers and various internal groups to recoup payment timely. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Inbound/Outbound calls, Processing) are completed timely.

Responsibilities:

• Contact consignee’s for missing COD checks when the shipper has been paid out.
• Ensures accuracy of customer records and responds to customer inquiries as needed.
• Work with centers to resolve missing checks.
• The workload must be prioritized to ensure issues are addressed on a timely basis.
• Work with internal UPS functions and external customers to resolve issues.

Education and Work Experience:

• Bachelor's Degree in Administrative Careers.
• Minimum 6 months customer service.
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Word, and Excel
• Accounting background - Preferred

Languages:

• Fluent speaking English advanced (90%).

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.